Can we make a booking if we are less than 25 persons?
No, the minimum to make a booking is 25 adults. For renting a private tour there is no minimum.
How long does a trip by boat in Bruges last?
The boat trips in Bruges lasts about half an hour, longer tours are not possible. However, a trip can be made shorter on request of the customer.
Where do we have to board?
Departures and arrivals are at the same address: Bootexcursies Gruuthuse, boarding point 3, Nieuwstraat 11, 8000 Bruges. This is near the Our Lady church (Onze-Lieve-Vrouwekerk), on the corner of the Nieuwstraat and Dijver. (It is not possible to get on or off the boat anywhere else.)
How to pay?
Cash only, we don’t take cards, no vouchers and no pre payment.
What are your opening times?
Reservations are only possible for groups of minimum 20 people between 9 am and 5 pm, from 1 March to 31 October. In the winter months we are, depending on the weather conditions, only open on Saturdays and Sundays and reservations can only be made between 9 am and 11 am. Without a reservation it is usually impossible to take a boat trip with a group.
In what languages is the tour information available?
Explanations during the tour can be given in Dutch, French, German or English. For other languages you can bring your own translator/interpreter or guide (*). Please tell our staff which language you prefer before boarding. *if you want to bring your own guide for comments during the tour, you are required to hire the entire boat.
What if we are late for our appointment?
We always make every endeavour to meet our appointments, but we can only do so if our customers are also on time, which is not always the case. Please let us know us if you will be late for your appointment, we cannot guarantee punctual departures but it might not be possible to take the trip if you are late. In practice there are not usually a lot of problems, but keep in mind that no more seats may be available when you are late.
What if it rains?
All boat trips in Bruges are in open boats. About 10 umbrellas are available in each boat. If you made a reservation but wish to cancel due to the bad weather, please let us know.
Are life jackets available on the boat?
Yes, this is a requirement. We have 40 life jackets and 2 life buoys per boat and the places where these are located are adequately marked. We also ask everyone to keep their hands inside the boat at all times for extra safety.